Government Decree 45/2014 (II. 26.)
General Terms and Conditions
Valid from June 13, 2014
Please note that by using the www.autoflex.hu domain and subdomain webshop (hereinafter referred to as the “webshop”), you agree to the provisions of these Terms of Use. Please continue to use the webshop only if you have read and fully accept these terms of use.
Autóflex-Knott Kft. (hereinafter referred to as the “Service Provider”) is free to change the provisions of these GTC, the range of products sold, purchase price, deadlines, etc. The change is effective from the date of publication in the webshop. Any customer who does not agree with the modification of the rules must stop shopping. The changes do not affect contracts already concluded (confirmed orders)
This document will not be filed, it will be concluded in electronic form only, it does not constitute a written contract, it is written in Hungarian.
In case of any questions regarding the operation of the webshop, ordering and delivery process, please contact us at the following contact details.
The present GTC apply to the legal relations on the website (https://www.autoflex.hu) and its subdomains, it is permanently available and can be downloaded from the following website, also in printable pdf format: aszf.pdf
1. DATA OF SERVICE PROFIDER
Name of service provider: Autóflex-Knott Kft.
Headquarters of service provider: 6000 Kecskemét, Kadafalva-Heliport, Hrsz.: 11751/1.
Contact to service provider: info@autoflex.hu
Phone: +(36)-76/481-515
Company registration number: 03-09-000338
Registration number: 9177/2010.
Tax number: 10263648-2-03
Name of the registering authority: Company Court of the General Court of Kecskemét
Data protection registration number: NAIH-75760/2014
Contract language: Hungarian
Data of the storage provider: nexum Magyarország Kft.
Headquarters of storage provider: 6726 Szeged Temesvári Krt. 15.
Phone: +(36)-62/558-899
Company registration number: 06-09-004861
Tax number: 11398822-2-06
2. BASIC PROVISIONS:
2.1. Issues not regulated in these Rules and the interpretation of these Rules shall be governed by Hungarian law, in particular regarding the relevant provisions of Act V of 2013 on the Civil Code (“Civil Code”) and Act CVIII of 2001 on certain issues of electronic commerce services and information society services (Act on Electronic Commerce). The binding provisions of the relevant legislation shall apply to the parties without any specific stipulation.
2.2. These Rules shall enter into force on 13 June 2014 and shall remain in force until revoked. The Service Provider is entitled to unilaterally amend these Rules. The Service Provider shall publish the amendments on its websites 15 (fifteen) days before they enter into force. By using the Websites, Users agree that all regulations relating to the use of the Websites shall automatically apply to them.
2.3. If the User enters the webshop or website operated by the Service Provider or reads its content in any way, even if he/she is not a registered user of the webshop, he/she acknowledges that he/she is bound by the provisions of the Rules. If the user does not accept the terms and conditions, he/she is not entitled to view the content of the webshop.
2.4. The Service Provider reserves all rights with respect to the Website, any part thereof and the content displayed thereon, as well as the distribution of the Website. The downloading, electronic storage, processing and sale of the content or any part of the content of the webshop without the written consent of the provider is prohibited.
3. PRODUCTS AND SERVICES THAT CAN BE PURCHASED
3.1. The products displayed can only be ordered online. The prices displayed for the products are in HUF, include VAT as required by law, but do not include the cost of home delivery. No extra packaging costs are charged.
3.2. In the online shop, the service provider will provide details of the product name, description and a photo of the product. The images displayed on the product data sheet may differ from the real product and may be used as illustrations. We cannot be held responsible for any discrepancy between the image displayed on the webshop and the actual appearance of the product.
3.3. If a promotional price is introduced, the operator shall fully inform users of the promotion and its exact duration.
4. ORDERING PROCESS
4.1. User logs in to the webshop after registration / or can start shopping without registration.
Users are kindly informed that the order is subject to payment.
4.2. User sets the number of product(s) to buy.
4.3. User adds the selected products to the shopping cart. User can view the contents of the cart at any time by clicking on the “view” icon.
4.4. If the user wishes to add more products to the cart, he/she selects the “continue shopping” button. If he/she does not wish to buy any more products, he/she can check the number of items to be bought. The user can click on the “delete – X” icon to delete the contents of the basket. Once the quantity has been finalised, the contents of the basket will be automatically updated. If this does not happen, the User clicks on the “refresh/update basket” icon.
4.5. The user selects the delivery address and then the delivery/payment method, which can be of the following types:
4.5.1. Payment methods:
4.5.1.1. Cash on delivery: if you wish to pay for the value of your order on receipt of the parcel, please choose the “Cash on delivery” payment method.
4.5.1.2. Prepayment: in this case, the user transfers the amount of the ordered product in advance, with the following details:
Beneficiary’s bank: UniCredit Bank Hungary Zrt.
Beneficiary’s name: Autóflex-Knott Kft.
Tax number: 10263648-2-03
Beneficiary’s bank account number: 10918001-00000003-75030006
4.5.1.3. Payment by bank card: at the time of ordering, the user pays the purchase price and delivery costs by bank card. The goods will be delivered after the arrival/crediting of the purchase price to the bank account of the service provider, or they can be collected in person at the service provider’s headquarters.
After ordering the selected goods, click on “pay by bank card” when selecting the payment method. You will be redirected to the K&H Bank website where you can pay with your credit card through the 128-bit SSL encryption transaction, which is currently considered the most secure transaction method used by the Bank. All the user has to do is to enter his/her bank card number, expiry date and the three-digit verification number on the back of the card on the K&H Bank payment server.
Cards currently accepted by K&H Bank: embossed VISA, Eurocard/MasterCard, JCB, Internet debit cards and Cirrus Maestro and Visa Electron debit cards issued by K&H Bank.
Important notice! We can only accept cards issued for electronic use only if the bank issuing the card authorises its use!
Please check with your bank if your card can be used to make purchases online.
After a successful purchase, K&H Bank issues an authorisation number for the transaction, which you should write down or print out the whole page.
In the event of an unsuccessful transaction, K&H Bank will send an error message with the reason for the error.
Autóflex-Knott Kft. does not receive the card data when using the system, only K&H Bank does. Autóflex-Knott Kft. will only be notified of successful transactions.
Secure online payment by bank card is provided by K&H Payment Services Kft.
4.5.2. Delivery methods and costs:
4.5.2.1. Delivery methods:
-by DPD courier,
-by MPL/ Magyar Posta Logistics courier.
4.5.2.2. Delivery costs:
For parcels over 30 kg or bulky parcels, we recommend personal delivery.
DPD
| Product weight (kg) | Delivery cost |
| 0.1-3 | 2,600 HUF |
| 3.1-5 | 3,400 HUF |
| 5.1-10 | 3,550 HUF |
| 10.1-15 | 3,700 HUF |
| 15.1-20 | 3,900 HUF |
| 20.1-25 | 4,400 HUF |
| 25.1-30 | 5,100 HUF |
Magyar Posta Logistics (MPL)
| Product weight (kg) | Delivery cost |
| 0.1-3 | 2,600 HUF |
| 3.1-5 | 3,400 HUF |
| 5.1-10 | 3,550 HUF |
| 10.1-15 | 3,700 HUF |
| 15.1-20 | 3,900 HUF |
| 20.1-25 | 4,400 HUF |
| 25.1-30 | 5,100 HUF |
4.6. If there is an error or shortcoming in the products or prices in the online store, we reserve the right to correct it. In such a case, we will inform the user of the new information as soon as the error is detected, or the change is made. The user may then confirm the order once again or either party may withdraw from the contract.
4.7. The total amount to be paid includes all costs, based on the order summary and confirmation letter. The invoice, information on the right of withdrawal and the guarantee letter are included in the package. The User is obliged to inspect the parcel on delivery in front of the courier and to ask for a report to be made in the event of any damage to the products or packaging. In the event of damage, the customer is not obliged to accept the parcel. The service provider does not accept any subsequent complaints without a report! Parcels are delivered on working days between 8 a.m. and 5 p.m.
4.8. After entering the data, the user can click on the “place order/submit order” button to send the order, but before that he/she can check the data once again, send a comment with the order or send us an e-mail with any other request related to the order.
4.9. Correction of data entry errors: the user can always go back to the previous phase before the order process is completed and correct the data entered.
4.10. User will receive an e-mail confirmation after sending the order. If this confirmation is not received by the user within a reasonable period, depending on the nature of the service, but no later than 48 hours after the user’s order has been sent, the user is released from the obligation to make an offer or to enter a contract. The order and its confirmation are deemed to have been received by the service provider or the user when they are made available to him. The service provider excludes its liability for confirmation if the confirmation is not received in time because the user has entered an incorrect e-mail address during registration or because the storage space in his account is full, and he/she is unable to receive messages.
5. PROCESSING AND FULFILLING ORDERS
5.1. Orders are processed during opening hours. It is also possible to place an order outside the times indicated as order processing times, but if the order is placed after the end of working hours, it will be processed the following day. In all cases, the Service Provider’s customer service will confirm electronically when it can fulfil the order.
5.2. If the Service Provider fails to fulfil its contractual obligation because the product specified in the contract is not available, it shall immediately inform the user thereof and refund the amount paid by the user without delay, but no later than within thirty days. The fulfilment of this obligation shall not relieve the service provider of any other consequences of his failure to fulfil the contract.
5.3. The Service Provider shall not be liable if the technical descriptions and specifications are changed without prior notice due to the Supplier or for reasons beyond the Supplier’s control. The Service Provider reserves the right to reject all, or part of the orders already confirmed. Partial fulfilment will only be made after consultation with the user.
6. RIGHT OF WITHDRAWAL
6.1. Pursuant to the provisions of Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses, the user may withdraw from the contract within fourteen (14) calendar days of receipt of the ordered product without giving any reason and return the ordered product. In the absence of this information, the user has the right to exercise his right of withdrawal within 12 months.
6.2. The period for exercising the right of withdrawal expires 14 days after the date on which the user or a third party other than the carrier and indicated by the user takes delivery of the goods or the last item of a performance consisting of several parts.
6.3. In the event of withdrawal, the cost of returning the product will be borne by the user, unless the service provider has agreed to bear this cost.
6.4. In the event of exercising the right of withdrawal, the user shall not be charged any costs other than the cost of returning the product, but the service provider may claim compensation for material damage resulting from improper use.
6.5. The right of withdrawal shall not apply to a product which is not a prefabricated product, which has been manufactured on the instructions or at the express request of the consumer, or to a product which is clearly personalised for the user.
6.6. The user may also not exercise the right of withdrawal in respect of a product in a sealed package which, for health or hygiene reasons, cannot be returned after opening after delivery; a product which, by its nature, is inseparably mixed with other products after delivery.
6.7. The Service Provider shall refund the amount paid, including the delivery charges, to the User immediately upon return of the product in accordance with the above legislation, but within 14 days at the latest.
6.8. The refund will be made using the same payment method as the one used for the original transaction, unless the user explicitly agrees to a different payment method; no additional costs will be charged to the user because of using this refund method.
6.9. The User shall return the goods or deliver them to the address of the Supplier without undue delay and in any case not later than 14 days after the date of sending the notice of withdrawal from the contract to the Supplier.
6.10. The User complies with the time limit if he/she returns or hands over the product(s) before the 14-day period has expired.
6.11. The user bears only the direct cost of returning the product, unless the company has agreed to bear this cost.
6.12. The user can only be held liable for depreciation in the value of goods if it is due to handling other than that necessary to determine the nature, characteristics and functioning of the goods.
6.13. The refund may be withheld by the service provider until the goods have been returned or the user has provided proof that they have been returned, whichever is the earlier. The service provider shall not take delivery of product(s) returned by payment upon postal delivery!
6.14. If the user wishes to exercise his right of withdrawal, he may do so by writing to one of the contact details of the service provider (either by using the enclosed form) or by telephone. In the case of written notification by post, the date of posting will be considered, and in the case of notification by telephone, the date of the telephone call will be considered. In the case of notification by post, the Service Provider will accept notification as a registered letter or parcel. The User may return the ordered product by post or courier service to the Service Provider.
6.15. The user must pay particular attention to the proper use of the product, as the user is liable for any damage resulting from improper use! Within fourteen days after the return of the product, the service provider will refund the purchase price of the product, including shipping costs, to the bank account provided by the user.
6.16. Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses is available here.
6.17. Directive 2011/83/EU of the European Parliament and of the Council is available here.
6.18. Users may also contact the service provider with other complaints using the contact details provided in this Policy.
6.19. The right of withdrawal does not apply to an undertaking, i.e. a person acting during his or her profession, self-employed occupation or business activity.
7. WARRANTY FOR MATERIAL DEFECTS
7.1. In the event of defective performance by the company operating the webshop, the user may assert a warranty claim against the company under the rules of the Civil Code.
7.2. The User may, at his/her option, make the following warranty claims for material defects: repair or replacement, unless the fulfilment of the claim chosen by the User is impossible or would involve disproportionate additional costs for the company compared to the fulfilment of his/her other claim. If he/she has not requested or could not request the repair or replacement, he may request a proportionate reduction in the price or have the user repair or replace the defect at the expense of the undertaking or, as a last resort, withdraw from the contract. The user may transfer his right of warranty for material defects to another, but the cost of such transfer shall be borne by the user, unless it was justified by the company.
7.3. The User shall communicate the defect immediately upon its discovery, but not later than two months after the discovery of the defect. At the same time, please note that you may no longer exercise your warranty rights beyond the two-year limitation period from the date of performance of the contract.
7.4. The user can exercise a warranty claim for material defects against the company.
7.5. Within six months from the date of performance, the user has no further conditions for asserting a warranty claim other than the notification of the defect, if the user proves that the product or service was provided by the company operating the online shop. However, after six months from the date of performance, it is the user’s responsibility to prove that the defect discovered by the user was already present at the time of performance.
Product warranty
7.6. In the event of a defect in the goods (product), the user may, at his/her option, claim under warranty for material defects or under product warranty.
7.7. As a product warranty claim, the user can only request the repair or replacement of the defective product.
7.8. A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.
7.9. The user may claim under the product warranty within two years of the date on which the product was placed on the market by the manufacturer. After this period, this right is lost.
7.10. You can only exercise your right to a product warranty claim against the manufacturer or distributor of the goods. The user must prove the defectiveness of the product to assert a product warranty claim.
7.11. The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that
– the product was not manufactured or placed on the market in the course of its business, or
– the defect was not detectable according to the state of science and technology at the time it was placed on the market, or
– the defect in the product results from the application of a legal or regulatory requirement.
The manufacturer (distributor) only needs to prove one reason for exemption.
The same defect cannot lead to a simultaneous and parallel claim under warranty for material defects and product warranty. However, in the event of a successful product warranty claim, the manufacturer may be held liable under warranty for material defects for the replaced product or repaired part.
8. THE PROCEDURE IN THE EVENT OF A WARRANTY CLAIM
8.1. In a contract between a consumer and a company, the agreement of the parties must not derogate from the provisions of the Regulation to the disadvantage of the consumer.
8.2. The onus is on the consumer to provide proof of the conclusion of the contract (with an invoice or even just a receipt).
8.3. The company must keep a record of the warranty or guarantee claim notified to it by the consumer.
8.4. A copy of the report shall be made available to the consumer without delay in a verifiable manner.
8.5. If the company is unable to declare the satisfiability of the consumer’s warranty or guarantee claim at the time of its notification, it must notify the consumer of its position within five working days in a verifiable manner, including the reasons if the claim is rejected and the possibility of recourse to the conciliation body.
8.6. The company must keep the record for three years from the date of its recording and produce it at the request of the inspection authority.
8.7. The company must aim to carry out the repair or replacement within a maximum of fifteen days.
9. MISCELLANEOUS PROVISIONS
9.1. The Service Provider may use an intermediary to fulfil its obligations. He/she shall be fully liable for any unlawful conduct on his/her part, as if he/she had committed the unlawful conduct himself/herself.
9.2. If any part of these Terms and Conditions is held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts shall not be affected.
9.3. If the service provider does not exercise the right to which it is entitled under the Rules, the failure to exercise the right shall not be considered a waiver of that right. Any waiver of any right shall be valid only upon express written declaration to that effect. The fact that the provider does not strictly adhere to a material term or condition of the Rules on one occasion shall not constitute a waiver of the right to insist on strict compliance with that term or condition in the future.
9.4. The service provider and the user will try to settle their disputes amicably.
10. COMPLAINTS HANDLING POLICY
10.1. Our store aims to fulfil all orders with the right quality and to the full satisfaction of the customer. However, if the user has a complaint about the contract or its performance, he or she may send a complaint to the above e-mail address or by letter.
10.2. The Service Provider will investigate the oral complaint immediately and remedy it as necessary. If the user does not agree with the handling of the complaint, the service provider shall immediately take a record of the complaint and its position and shall provide the user with a copy of the record. If it is not possible to investigate the complaint immediately, the service provider shall record the complaint in a report, with a copy to the user.
10.3. Our online store will respond to your written complaint in writing within 30 days. The reasons for rejecting the complaint will be explained. It will keep a copy of the reply for 3 years and present it to the supervisory authorities upon request.
11. DATA PROTECTION
The privacy policy of the website is available here,
or can be downloaded here: